FAQs
ORDERS AND DELIVERY
CANCELLATION AND RETURNS
Once we have received your order our team kicks into overdrive to fulfil it. Orders shall be dispatched within 24-72 hours and our reliable logistics partners have them at your doorsteps in 3-7 working days.
We understand that things can go wrong at certain times, and we will be happy to resolve them. If you’d like to cancel an order before it’s shipped, you can call us or send us an e-mail at support@theholistik.com. We will refund 100% of the amount paid. Order cancellation must be initiated within 24 hours of order placement. If you would like to cancel an order after the payment has been processed, please contact us at support@theholistik.com or WhatsApp us at +91 9326382752.
You will receive an e-mail with the order confirmation, and the status of the order. You will also receive tracking information from us, where you will be able to see exactly where your order is and what stage of processing.
Yes, you can, or for any other reason for that matter. We make sure all merchandise that goes out our doors passes stringent quality parameters. You can get an exchange for your product or even return it altogether if you are not satisfied. A return or exchange can be filed within 7 days of order delivery and we will arrange a reverse pickup for you.
We value our relations & if you find the product is not meeting your expectations, we will issue a credit note (in the form of a Credit Note Code) that can be used within 90 days of your next purchase on our website www.theholistik.com. Note: If the credit note amount exceeds Rs. 2000/- then the credit note code can be used twice within 90 days of the issuance date.
WARRANTY
We take pride in offering a comprehensive warranty for our esteemed brand’s products, ensuring customer satisfaction and peace of mind. The warranty terms are as follows: Bags (backpack, duffel bags, sling bags) are provided with a generous coverage period of 12 months, assuring our customers of the durability and quality of our bag collection. Similarly, Accessories and Apparel such as Belts, Wallets, Women’s (handbags, purses, clutches, totes) Sunglasses, Watches, and Jackets are backed by a warranty period of 6 months, demonstrating our commitment to their longevity and functionality.
Warranty terms for our combo products will be determined by the specific warranty policies that govern each individual component or product within the bundle.
It is important to note that our warranty policy does not extend to beauty, fragrances, personal care products, Innerwear, Thermal wear, or masks such items are non-returnable. Such products once delivered cannot be returned as these products are not reusable due to hygiene reasons. They are exempted from warranty coverage.
We believe in maintaining transparency and providing accurate information to our valued customers.
To avail of the warranty benefits, customers must adhere to certain conditions. These conditions include utilizing the product with reasonable care, ensuring it is used under normal conditions, and strictly for its intended purpose. By adhering to these guidelines, customers can maximize the lifespan and performance of our products.
We remain dedicated to delivering exceptional products and ensuring customer satisfaction. Our warranty policy reflects our commitment to providing reliable and high-quality products that meet the expectations of our valued clientele.
We offer a warranty against all manufacturing and workmanship defects. Provided the product is used with reasonable care.
We undertake repair (or replacement) of the defective piece within the warranty period and our decisions as to the nature of the defects and applicability of this warranty are final.
Our liability for damages is restricted to the repair/replacement of the defective piece only.
The warranty card and the relevant invoice or cash memo must be preserved and produced along with the product.
Please ensure that you email us at support@theholistik.com
DISCOUNTS & OFFERS
- End-of-season sale prices may not be inclusive of GST.
- The offer will only be valid for online orders with THE HOLISTIK.
- The validity of the coupon code will be published with the coupon code. To avail of these discounts, please type the coupon code in the Coupon Code box provided on the shopping bag page during checkout.
- The Discount shall not be applicable on all the products, merchandise, etc. on the website and it may be restricted to the products, merchandise, etc., as may be displayed as Sale items.
- The merchandise is not restocked once sold out. No information regarding the presence of any Product in our stock will be given and we will alert you only when an item is sold out.
- The offer is valid only for successful/approved transactions.
- No two offers can be available simultaneously.
- Standard THE HOLISTIK Terms & Conditions apply.
- The discount offer cannot be combined or exchanged with any other offer provided by THE HOLISTIK.
- THE HOLISTIK has the right at any time, without notice, to add/alter/change/ or vary any or all of these terms and conditions or to replace, entirely or in part, this offer with another offer, whether similar to this offer or not, or to withdraw it altogether.
- By participating in the promotional offer, the Customers shall be deemed to have accepted these Terms and Conditions.
- Any disputes arising out of this offer shall be subject to the exclusive jurisdiction of courts in Mumbai only.